Unfortunately the internet allows people to be nasty without facing anyone and some have got nothing better to do than to make others feel bad, generally for no particular reason. It’s so easy to hide behind a computer screen and some people seem to make bullying online their favourite past-time.
To be honest, I thought nobody would ever send us a rude message or Facebook comment, but as Basic Bananas became more and more visible, we got our first ‘interesting’ comments on social media for no particular reason other than to be mean (funnily enough one of the comments suggested that I was bulimic and another one wanted to sell me a weight-loss program, I’m confused:-)!).
In this video tip I’m sharing three tips to help you deal with ‘haters’:
2: 14 Don’t take it personal
2: 31 Ignore it – don’t react
3: 01 Keep providing awesomeness
Have you received a rude email or nasty comment? Please share YOUR experiences below, we’d love to hear from you. How do you deal with them?
Franziska Iseli Hall: Hi and welcome to Basic Bananas TV. Today I want to talk about something that most people don‘t talk about and I just thought, you know what, let‘s just put it out there and see what happens. And it‘s about how to deal with haters.
Now I wouldn‘t even probably call those people haters but you know, sometimes in business, especially when you grow more and more there will always be people that don‘t want you to be this successful. Or they see you somewhere on the internet usually, they can‘t be happy for you. And you see this a lot with celebrities.
Most celebrities, anywhere in the world, you could look at their Twitter feeds or Facebook news feed, they have a lot of hate mail, right? A lot of hate posts. Just because they stand up… and in business sometimes you get the same. And to be completely honest, I always thought that at Basic Bananas, you‘ll never get that; we‘re such a happy community and we always provide awesomeness. We won‘t get that… Nobody will ever say something bad about me or to me or to the business.
And then suddenly, I got my first bad comment on Facebook from complete strangers. Completely, someone that I didn‘t know and they just said not nice things on Facebook. And the first time I got that I took it really personally and said, “Oh, that‘s not very good. I don‘t want that to happen.” And then I realized that it‘s normal. Because as you become more successful you will get more of that because more people will see you… You become more famous.
And so I have three tips to deal with that. If you do have certain people that you don‘t know at all, they‘re not your clients, they‘re not your prospects, they‘re just people that want to be bad guys. How do you deal with that? I have three tips for you that we use here and if we have the occasional bad person saying something not very nice.
The first thing we do is we don‘t take it personally, and usually the way we deal with it is we just say this person must just be having a very bad day or maybe is just not very happy. So let‘s just send them a little bit of love. So with that in mind we send that person a little bit of love.
The second thing we do is we ignore it. If somebody is sending you something hateful in an e-mail or social media, the best thing is to not react unless you know them. But if you don‘t know them, just ignore it. You can also delete it if it‘s on social media, you can delete their stuff and you can ban them. If it‘s in an e-mail and someone‘s sending you not a nice e-mail, I think I would just ignore it unless you have worked with them. But if it‘s a stranger, just ignore it.
And the third tip is just keep providing awesomeness. Because if you know that you‘re doing good in the world and your product or your service is fantastic and you‘re a good person, and an ethical business owner, just keep doing what you‘re doing and you will realize that well, if you have the right intention and somebody‘s being mean or bad, you‘ll be fine because it‘s nothing personal.
So I hope that helped. I was hesitating putting this tip out there because it‘s not something people like. But I thought, “Hey, you know what? It‘s something that when I first got my mean message, it really touched me in a bad way and I thought this is not funny.” And so I thought, hey, maybe it helps for you to see that even at Basic Bananas we sometimes get something that is not completely nice.
So maybe if you have a similar experience in your business, share it below and encourage everyone in the community to just keep going and not taking anything personal. So maybe share below your experience about hate mail or hate messages and we can all send them as much love as we have. Thanks for watching.