In this follow-up episode from last month’s Facebook account hacking incident, Christo gives a quick update plus a couple of useful tips from this experience. 

Highlights:
0:00 What’s happened since…
0:47 Tip #1: Avoid having multiple payment methods
1:59 Tip #2: Don’t wait for Facebook to reactivate your account

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Christo: Hey there. I want to share a little tip on what to do if your Facebook account gets hacked. Our Facebook account got hacked and the hackers basically blocked us out of the account. So we had no access anymore and couldn’t see what they were doing. We couldn’t stop anything. We couldn’t get into the account because Facebook told us, we weren’t admins on the account. So because the people had obviously kicked us out and reassigned themselves as admin. Once we got in and got a bit of a view later, we could see they had set up some ads with a 140 thousand dollar budget, selling nose hair tweezers, which is not what we sell at Basic Bananas. So the things that we learned through this process number one if you’ve got multiple payment options set up in your like payment method set up in your Facebook advertising account, remove them. Have one, because once they started to go, start to run the ads, you know, account one credit card, got up to about 6,000, they’d run through another credit card. Got about three or four thousand. PayPal account was also linked and it had clocked up about 1,000 before I worked it out. And you’re blocked out of the account. So you can’t log in and see what payment methods, we have set up in the past, so somehow, even an expired credit card was transacting because I guess it’s a trusted provider or something. So, go into your Facebook advertising account, and delete, all payment methods, except for one. So if you do have a problem, you know, to go to that card and block transactions to, you know, Facebook or whatever provider, really. It’s a good idea to do. If you have old Facebook advertising accounts, go into them and disable them and remove payment details from them as well. So they’re not just sitting there in case someone goes into an old account that you’re not even using anymore. And second, big lesson is, don’t wait for Facebook to reactivate your account because we were down for a couple of weeks in a very costly time. You know, we want to be running ads and continuing to use the platform and we’re getting messages that yeah, it’ll they’ll get reactivated and things and using the live chat with and manage to get on the phone. There is a live chat function. It’s not that difficult to find. If you have a little look sense, Worth getting straight on the chat and then even you might get to talk to someone; we did, and they’re constantly like, yeah, we’re reviewing it, were escalating it. And it’ll get, you know, reinstated and so on. And it never did. And that account now is still not reactivated. It’s been a couple of months, but we did after a couple of weeks is we created in the business manager, a new business account. So there are three things you create like a new business account and your business page. So their business account is Just the new page which you can run ads for and then you can assign it and reattach it to your old page, plus a new ads account. So just create new to get going again. If you sit around and wait and now they have mentioned that, it’s likely that they’ll never be reactivated. Well, actually no they haven’t mentioned is likely other people that we’ve spoken to that have had similar thing of mentioned this likely to never get reactivated, it’s not going to it’s still there inactive and we can’t, you know, I don’t think we’ll ever be able to reactivate it so don’t wait for them to reactivate your account. If it’s a hacking process, if you are just deactivated by Facebook, that’s a different story. Get them to reactivate it. So you still got all your same data and everything that’s in there. So there we go, two tips for getting hacked; having our Facebook advertising account hacked that is.