What’s really happening when your customers walk through your doors or call your team? You might think your service is on point, but without a clear picture, you could be losing sales without even knowing it. In this eye-opening episode, we’re joined by Jen Wells, a leading Mystery Shopping and Customer Satisfaction Specialist and the founder of Above Benchmark. With over 23 years of experience in this space, Jen reveals how businesses can boost revenue by mastering their customer experience.
In this episode, you’ll discover…
- What mystery shopping really is (and it’s not just for fast food chains!)
- How mapping your ideal customer journey can expose gaps in your customer experience
- The three biggest challenges holding back growing businesses
- Shocking real-life insights uncovered by mystery shoppers
- Practical steps you can take today to improve your customer experience
To connect with Jen Wells, please visit abovebenchmark.com.au
Or connect with her on LinkedIn: https://www.linkedin.com/in/jenwells01/
Happy listening!
To discover more marketing strategies, make sure you join us at the next Marketing Ecosystem™ workshop to map out your one-page marketing plan. Here’s the link to register (no cost!): https://basicbananas.com/virtualsummit
Or apply to join the popular Clever Bunch program to accelerate your business growth: https://www.basicbananas.com/cleverbunch
Here’s to creating ripple effects of brilliance everywhere we go!
The Basic Bananas Team
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