What’s really happening when your customers walk through your doors or call your team? You might think your service is on point, but without a clear picture, you could be losing sales without even knowing it. In this eye-opening episode, we’re joined by Jen Wells, a...
Did you know your brain scans every single room you walk into, often in less than a second? From the colours on the walls to the scent in the air and even the beat of the background music, your senses are constantly influencing how you feel, think, and act. In this...
This week’s BBTV episode is another snippet from the Experience Summit 2018. Our marketing ninja Aga explains how you can create a personalised customer experience with the help of facebook messenger. Aga showcases different ways to target your audience, and to...
The plus one is an important part of the customer experience. In this episode, Erik talks about how to execute the plus one and how to deliver something good and unexpected to give your customers a better experience with your business. To discover more...
Innovation has to play a big part in your business in order for you to keep elevating and improving your customer experience. In this episode, you‘ll discover… The two questions you must ask your customers How to get your team involved and taking ownership How...
